Privacy Policy

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This Privacy Policy describes how Queflornoth (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you use our website and services, in accordance with the EU General Data Protection Regulation (GDPR) and applicable national law.

Geographic scope

This website and our services are directed at users in the European Union and European Economic Area, with our business operations based in Germany. Where we use advertising platforms (including Google Ads), we comply with their advertising policies and may target or display content to users in permitted regions. Data processing is carried out in accordance with EU and German law.

Topic and advertising

Our site concerns the offer of dietary supplements (food supplements) and related information. We do not make medical or therapeutic claims. Any advertising we run (including via Google Ads) follows Google Ads policies for healthcare and medicines: we do not advertise unapproved pharmaceuticals or make claims that dietary supplements treat, cure or prevent disease. Our landing pages and ads present products as dietary supplements only, with appropriate disclaimers.

Data controller

Queflornoth
Barmbeker Str. 148, 22299 Hamburg, Germany

Personal data we collect

We may collect: name, email address, phone number, delivery address, and other information you provide via contact or order forms, as well as technical data (IP address, browser type, device information) where necessary for the operation of the site.

Purposes and legal basis

We process your data to: fulfil orders and contracts (Art. 6(1)(b) GDPR), respond to enquiries (legitimate interest or consent), improve our website (legitimate interest or consent), and comply with legal obligations (Art. 6(1)(c) GDPR). Where we rely on consent, you may withdraw it at any time.

Retention

We retain personal data only as long as necessary for the stated purposes or as required by law (e.g. tax and commercial retention periods). After that, data is deleted or anonymised.

Your rights (GDPR)

You have the right to: access your data (Art. 15), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20), object to processing (Art. 21), and withdraw consent. You may lodge a complaint with a supervisory authority (e.g. Hamburg Commissioner for Data Protection).

Security

We use appropriate technical and organisational measures (e.g. HTTPS, access controls, secure storage) to protect your data against unauthorised access, loss or alteration.

Contact

For privacy-related requests contact us at the address above or via the contact details published on this website.