Return Policy

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This Return Policy applies to purchases made from Queflornoth and is in addition to your statutory rights under EU consumer law.

Geographic scope

This return policy applies to consumers in the European Union and European Economic Area. Our business is located in Germany. Returns and refunds are handled in accordance with EU consumer rights and German law.

Topic

Our products are dietary supplements (food supplements). This return policy covers all such products ordered via this website. We do not make medical or therapeutic claims about our products; they are not medicines.

Right of withdrawal (consumers)

If you are a consumer in the EU, you have the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason. To exercise this right, inform us clearly (e.g. by email or post) before the 14-day period ends. You may use the model withdrawal form we provide or any other clear statement.

Effects of withdrawal

If you withdraw, we will refund all payments received from you, including delivery costs, without undue delay and in any event within 14 days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or proof of return.

Return of goods

You must send back the goods without undue delay and in any event within 14 days of notifying us. You are only liable for any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the goods.

Exceptions

The right of withdrawal may not apply to sealed goods that are not suitable for return for health or hygiene reasons once unsealed, unless they were defective. For such cases we will inform you before purchase where applicable.

Contact

For returns and refunds: Queflornoth, Barmbeker Str. 148, 22299 Hamburg, Germany. Please include your order reference and reason for return when contacting us.